Privacy Policy | Mithila Delicacies

At Mithila Delicacies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy. We may update this Privacy Policy from time to time and revised versions will be posted on this page.

1. Information We Collect

a) Information You Provide Directly

When you place an order, register an account, contact us, or subscribe to updates, we may collect information provided by you.

b) Information Collected Automatically

IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of visit
Referral source
Website interaction data

This helps us improve website performance and customer experience.

2. Use of Cookies

Cookies may be used to:

Remember items added to cart
Save user preferences
Improve website functionality
Analyse traffic and usage trends
Provide smoother checkout experience

You may disable cookies through browser settings.

3. How We Use Your Information

Processing and delivering orders
Sending confirmations and updates
Customer support and complaint resolution
Improving products and services
Fraud prevention and security monitoring
Marketing communication where permitted
Legal and regulatory compliance

4. Sharing of Information

We do not sell your personal information. Information may only be shared where necessary with:

Delivery and logistics partners
Payment processors
IT and website service providers
Customer support partners
Government or legal authorities where required

5. Marketing Communication

We may occasionally send offers or updates through email, SMS or WhatsApp. You may opt out anytime. Transactional order-related messages may still be sent.

6. Data Retention

We retain data only as necessary for:

Order fulfilment
Customer support
Legal and tax obligations
Dispute resolution
Fraud prevention

7. Security Measures

We use reasonable administrative, technical and operational safeguards to protect information. No online system can guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Your Rights

You may request to:

Access personal data
Correct inaccurate information
Update account details
Request deletion where applicable
Withdraw marketing consent

10. Changes to This Policy

We may revise this Privacy Policy periodically to reflect legal or operational updates. Continued use implies acceptance of revised policy.

11. Contact Us

Mithila Delicacies

Email: amit@mithiladelicacies.com

Phone: +91 7004300161

Address:
Ward number 11,
Hatiya Gachhi,
Simri Bakhtiyarpur,
Saharsa, Bihar - 852127

12. Our Commitment

Your trust matters to us. We are committed to handling your data responsibly while delivering a secure and reliable shopping experience with Mithila Delicacies.

← Back to Home