Fair, transparent and customer-first resolution policy.
At Mithila Delicacies, we strive to ensure every order reaches you in the best condition. As we deal in edible and perishable-category products, we maintain strict quality, hygiene and packaging standards.
If something does not go as expected, we are committed to resolving it fairly and transparently.
Customers may request cancellation within 1 hour of placing an order.
Once packed, shipped or assigned to a delivery partner, cancellation requests may not be possible.
Please contact our support team promptly with order details for cancellation requests.
If there is an issue with your delivered order, please inform us within 24 hours of delivery. Depending on the case we may offer replacement, store credit, partial refund or full refund.
Support may be available in cases such as:
Please share:
As our products are food items, we generally do not accept physical returns after delivery.
Requests may not be accepted where products have been:
After review, Mithila Delicacies may determine appropriate resolution including:
Resolution depends on product condition, evidence shared and nature of issue.
Approved refunds are generally initiated within 5–7 business days. Actual credit timelines may vary by bank or payment provider.
If delivery fails due to incorrect address, customer unavailability or refusal to accept the order, additional re-shipment charges may apply.
Any refund in such circumstances may be subject to deduction of actual shipping or handling costs.
Mithila Delicacies
Email: amit@mithiladelicacies.com
Phone: +91 7004300161
Business Hours:
Monday to Saturday
10:00 AM to 6:00 PM
Messages received outside business hours will be attended on the next working day.
We value your trust and aim to build long-term relationships through honest service, quality products and prompt support. If any genuine issue arises, we will do our best to make it right.