Shipping & Delivery Policy

At Mithila Delicacies, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains dispatch timelines, delivery process and related shipping terms.

1. Domestic Shipping (Within India)

We deliver across India through trusted courier partners and logistics providers.

• Orders are generally processed and dispatched within 0–7 business days after payment confirmation.
• Dispatch timelines may vary during peak seasons, festivals, bulk orders or unforeseen operational circumstances.
• Delivery generally takes 3–10 business days depending on destination and courier accessibility.
• Remote or rural locations may require additional time.

2. International Shipping

We may offer international shipping to selected countries through registered international courier services.

• International orders are generally dispatched within 0–7 business days.
• Estimated delivery timelines are typically 7–25 business days depending on customs and destination country.
• Customers are responsible for ensuring food imports are permitted in their country before ordering.

3. Shipping Charges

Applicable shipping charges, if any, will be shown during checkout. Charges may vary based on:

• Delivery location
• Order weight or volume
• Order value
• Delivery speed selected
• International destination

4. Order Tracking

Once shipped, tracking details may be shared via email, SMS or WhatsApp where available.

5. Delivery Responsibility

Orders will be delivered to the address provided during checkout. Please ensure accurate details including:

• Full name
• Complete address
• Landmark (if required)
• PIN / ZIP code
• Mobile number

We are not responsible for delays caused by incomplete or incorrect address information.

6. Delays Beyond Our Control

Delivery may occasionally be affected by circumstances beyond our control, including:

• Weather disruptions
• Natural events
• Transport strikes
• Government restrictions
• Customs delays
• High seasonal demand
• Courier network disruptions

7. Damaged or Missing Shipments

If your package arrives damaged, tampered with or incomplete, please contact us within 24 hours with photographs of the package and products.

8. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address or refusal to accept delivery, the package may be returned or re-attempted per courier policy.

Additional shipping charges may apply for re-dispatch.

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